FAQ
Common questions
Everything restaurant owners ask before starting. Missing a question? Write to us.
Does Flavoso take commission per order?
No. You pay a fixed price for your channel. Whatever your guests order stays 100% with you.
Do I need my own website?
No. You get your own ordering page. If you already have a site, embed Flavoso with one line of code.
How do payments work?
You connect your own payment account (e.g. PayPal, Stripe or Mollie) or take payment on-site. Flavoso never holds other people's money, it goes straight to you.
How long does setup take?
Most are live in 15 to 30 minutes. The assistant asks you one question at a time — find your restaurant, import the menu, embed it, done.
How does the trial work?
You start with 14 days of Premium free — the full feature set, no credit card. After that you pick a plan (Starter, Pro or Premium) and only pay then. Cancel anytime.
Can I cancel monthly or switch plans?
Yes. Every plan can be cancelled monthly and simply runs out at the end of the billing month. Upgrades and downgrades work anytime via the subscription portal in settings.
Can guests order while I'm closed?
Yes — with pre-orders. Guests pick a requested time (e.g. tomorrow 6:30 pm); you control lead time, the time grid and how far ahead they may order. The kitchen sees the requested time on every ticket.
Can delivery run on different hours than pickup?
Yes. You can set separate delivery hours per weekday — e.g. delivery from 5 pm while pickup already runs at lunch. Without separate hours, your regular opening hours apply.
Does Flavoso work with my POS?
Orders can be pushed to common POS systems via OAuth, or land straight in your kitchen as webhook/e-mail — that works with any setup. Missing your register? Tell us: we build the most-requested integrations first.
How does my menu get into the system?
Upload a PDF, a photo or plain text — the import detects categories, dishes and prices automatically. Then you fine-tune everything in the dashboard.
What hardware do I need?
Nothing special. The kitchen display runs in the browser on any tablet or screen, and QR cards print on a normal printer.
Is Flavoso GDPR compliant?
Yes. Hosted in the EU, your data stays yours, with export and deletion built in. Guest data is never resold to platforms.
Does it work with Wix, WordPress & co.?
Yes. One line of embed code works anywhere you can paste custom code: Wix, Webflow, WordPress, Squarespace, Jimdo or a plain HTML page.
Which languages can guests order in?
The storefront speaks five languages from day one: German, English, French, Spanish and Italian.
Your own ordering channel. Today.
Start free, set up your menu and take your first order. No commission, no risk.