Terms of service

These terms govern the use of the Flavoso software by restaurants and other food businesses (the “customer”).

1. Scope

These terms apply to all contracts between provider (the “provider”) and the customer regarding the use of the software-as-a-service offered at flavoso.com. Deviating terms of the customer do not apply unless the provider expressly agrees.

2. Subject of the contract

The provider grants the customer access to web-based software with which the customer can operate their own online ordering system (storefront, table QR, kitchen display and owner dashboard). The software is provided as a service over the internet; no installation by the customer is required.

3. Conclusion of contract and registration

The contract is concluded once the customer account is activated. The customer must provide truthful information at registration and keep their access credentials confidential.

4. Trial period

Where offered, the customer may test the service free for 14 days. The trial does not roll over into a paid contract before the customer actively selects a plan. No data created during the trial is lost.

5. Prices and payment

The prices shown on the pricing page at the time of order apply. Subscriptions are billed in advance. The provider charges no commission on orders the customer receives through the software. Payments from the customer's end customers are processed via the payment account connected by the customer; the provider never takes possession of these funds.

6. Term and termination

Monthly subscriptions can be cancelled at the end of the respective billing period. One-time lifetime licences are not term-bound. The right to extraordinary termination for good cause remains unaffected.

7. Customer obligations

The customer is responsible for the content they publish (e.g. menu, prices, allergen and mandatory information) and ensures it complies with legal requirements. The customer may not use the software abusively or unlawfully.

8. Availability

The provider strives for high service availability. Maintenance, force majeure or disruptions outside the provider's control may lead to temporary limitations.

9. Liability

The provider is liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise the provider is liable only for breach of material contractual obligations and limited to the foreseeable damage typical for the contract.

10. Data protection

Information on the processing of personal data can be found in our privacy policy. Where the provider processes personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR.

11. Final provisions

The law of the Federal Republic of Germany applies. Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected. The place of jurisdiction is, to the extent legally permissible, the provider's registered seat.